Official Legal Document

Privacy and Data Protection Policy

Belamoshwar Platform – Integrated Digital Healthcare Solutions in Sudan

📅Last Updated: October 21, 2026
Section 01

Introduction

At "Belamoshwar", we accord utmost importance and absolute confidentiality to our users' privacy and the protection of their personal and medical data. This policy aims to clarify how your information is collected, processed, stored, and protected when using the application or our website, in compliance with information security legislations and medical regulations in force in the Republic of Sudan.

We affirm our complete commitment to deploying the highest technical and organizational safeguards necessary to preserve the confidentiality and security of your data. The application categorically commits never to sell, rent, or share your data with any third party for commercial or marketing purposes, except as detailed herein or mandated by statutory law.

Section 02

First: Information We Collect

We may collect and process the following categories of data when you use the platform:

Basic Personal Information: Including full name, phone number, email address, date of birth, and gender—essential data required to establish and verify your account.
Medical Records and Files: Including reported health symptoms, basic medical history, medical prescriptions, laboratory analysis results, and telemedicine consultations (textual, audio, or video) exchanged with doctors.
Geographic Location Data: We request permission to access your accurate geographic location to deliver location-dependent services such as pinpointing the nearest pharmacy, directing lab sample collection representatives to your doorstep, or delivering medicines.
Technical Usage Data: Including device model, operating system, IP address, access timestamps, and pages/services interacted with inside the app to enhance performance and stability.
Section 03

Second: How We Use Information

Data collected through "Belamoshwar" is utilized solely for the following legitimate purposes:

Delivering Digital Healthcare: Connecting you with physicians, confirming video consultations, relaying medication orders to pharmacies, and dispatching lab sample extraction teams.
Communications & Operational Notifications: Sending automated instant notifications to remind you of appointment slots, order delivery status updates, and ready lab diagnostic reports.
Platform Development and Enhancement: Analyzing app performance metrics and personalizing the interface to guarantee a smooth, swift experience.
Legal and Regulatory Compliance: Ensuring compliance with statutory health regulations and audits governed by the Ministry of Health and judicial authorities in Sudan.
Section 04

Third: Information Sharing (Disclosure Limits)

Your personal or sensitive medical data will never be shared with any third party outside the platform except under these exceptional conditions:

Platform Partners (Actual Service Providers): We grant the treating doctor, dispensing pharmacy, or testing lab access strictly "within the limits required to administer medical care to you only". All partners are bound by rigorous legal contracts ensuring absolute data secrecy and prohibiting secondary use.
Explicit Consent: Whenever you explicitly instruct sharing your medical file or diagnostic tests with an external doctor or clinic.
Statutory and Sovereign Obligations: Whenever disclosure is strictly required pursuant to laws in the Republic of Sudan or in fulfillment of a binding judicial subpoena from a competent court or regulatory agency.
Section 05

Fourth: Data Security and Protection

"Belamoshwar" commits to implementing advanced encryption standards and rigorous security protocols (including TLS encryption in transit and AES encryption at rest) to safeguard your medical records from unauthorized access, alteration, disclosure, or destruction.
Data is stored in secure cloud servers, where access is strictly limited to authorized personnel and engineers legally bound by comprehensive non-disclosure agreements.
Notwithstanding all standard safeguards, the user acknowledges that public internet transmissions cannot be guaranteed 100% immune from external risks, and the user bears primary responsibility for maintaining account password secrecy.
Section 06

Fifth: User Rights

Users of "Belamoshwar" enjoy the following legal rights and control over their data:

Right of Access & Inspection: The right to inspect and review all your personal data, consultation history, and stored medical reports, and obtain a copy thereof.
Right of Rectification & Update: The right to correct or update any inaccurate or incomplete details (such as changing phone number or residence).
Right to Erasure (Right to be Forgotten): The right to request account deletion and removal of personal information from records, which will be fulfilled promptly unless outstanding financial obligations or statutory medical record retention laws apply.
Right to Withdraw Permissions: The ability to revoke granted app permissions (such as location or camera) via phone settings at any time, noting that this may disable related platform functions.
Section 07

Sixth: Changes to Privacy Policy

The administration of "Belamoshwar" reserves the right to modify or update this Privacy Policy from time to time in response to technological developments or statutory amendments. Users will be alerted to material modifications via a prominent in-app notification or registered email. Continued usage of the platform following published revisions constitutes your explicit consent.

Section 08

Seventh: Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws and regulations of the Republic of Sudan, and Sudanese courts hold exclusive jurisdiction to adjudicate any claims or disputes arising hereunder.

Section 09

Eighth: Contact Us

If you have any questions, inquiries, or wish to exercise any of your data protection rights, please contact our Data Protection Team via:

Email: privacy@belamoshwar.sd
Phone: +249 912 000 000
Website: https://belamoshwar.sd
Support & Compliance Team

Have questions or inquiries?

The Belamoshwar team is pleased to receive your feedback and assist you round the clock via our official channels.

✉️contact@belamoshwar.sd📞+249 912 000 000
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